FAQs


Orders

Returns

Orders

How do I claim a manufacturer's warranty?
Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price.

If your product is simply defective, please contact our customer service team via email or at 800-237-9500 ext 2 (M - F 9AM - 5PM ET). We can determine if the item is covered under the manufacturer's warranty and get your return squared away.

What happens if I purchase an item on backorder?
If an item is on backorder, you have a couple of options. Orders are filled in the order they are received. If you would like to hold a place in line, don't make any changes to your order. The moment your backordered item becomes available, we will ship it out via UPS Ground at no additional charge.

Don't feel like waiting? We'll help you replace the backordered item with a similar in-stock item.

You can also remove the backordered item from your order for a full refund. This will not affect any other in-stock items on your order; those items will ship immediately.

Do you ship internationally?
Yes! Please send us an request for international shipping via email and we'll be happy to assist you.

Do you ship to APO/FPO-based addresses?
Yes we do! Army Post Offices (APO) and Fleet Post Offices (FPO) make it possible for our servicemen and women to receive packages from our online superstore.

Allow six weeks for delivery. All orders sent to APO/FPO-based address must be delivered by the United States Postal System (USPS). Please remember that the USPS does not ship items containing Lithium batteries overseas.

Do you offer discounts on volume orders?
Want to buy a lot of shiny new things? Any order over $2,000 can often qualify for discounted pricing. Fill out the request a quote form to receive a quote usually within two business days. Yep, we're that fast! During this time, we are diligently working with our suppliers to ensure you get the best pricing on your order. We will send you a quote that includes both a price and shipping costs. PLEASE NOTE: Bulk orders do not qualify for No-Rush shipping.

Have additional questions? Need to request a quote for other items? You can also submit a quote request via fax to 800-237-9500. We look forward to hearing from you!

Do you have a GSA Schedule?
We are working on it.

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Returns

The product I ordered didn't work out. How do I return an item?
We think you're awesome and deserve the best. That's why we offer hassle-free returns—provided your item is new, still has its tags and is returned within 30 days of delivery.

It's easy to get started. Just contact our customer relations department via email or at 800-237-9500 ext 2 (M - F 9AM - 5PM ET). For full details on packaging and shipping your return, please check out our return policy.

How do I exchange an item?
Sometimes things just don't work out. Good thing we make it simple to exchange an item! You'll return the original item, and place a new order. Our friendly customer relations team will happily walk you through this process. You can contact a representative via email or at 800-237-9500 ext 2 (M - F 9AM - 5PM ET). PLEASE NOTE: All clearance items are final sale. Any clearance or special order products cannot be returned or exchanged.

That new order will ship immediately. Once we have received and processed the return, we will issue the credit. Consult our return policy for more information on packaging and shipping details.

Can I return a clearance item?
Unfortunately, returns on clearance items are not accepted. We do not accept returns on any items from the clearance section of our site. Please keep that in mind as you browse some truly awesome deals.

Can I return a special order item?
If you requested a special order, that means the item was tailored just for you. Therefore we cannot accept returns on these items. We're sorry for any inconvenience.

My order arrived, but the product is defective. What can I do?
Let us know! If your product is defective, please contact our customer service team via email or at 800-237-9500 ext 2 (M - F 9AM - 5PM ET). We can determine if the item is covered under the manufacturer's warranty and get your return processed.

If I return an item, will I be charged a restocking fee?
We do charge a restocking fee. The fee is largely based on the type of item being returned. These fees are generally 20-25%

Can I return an item if it has been customized?
Unfortunately, we cannot accept returns on products that have been custom made, unless we have made a mistake on the requested customization. Most factory build-to-order items are custom made.

If you are have questions about embroidery, we recommend you call our customer relations department via email or at 800-237-9500 ext 2 (M-F 9AM-5PM ET) prior to committing to a customized item.

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